Admin Assistant

London, United Kingdom

Part-Time (18 Hours), £12.50 /hour + Bonus

Who we are:

The Care Partnership offers all inclusive 'business startup packages' to individuals looking to start a business in the care sector. Offering the true alternative to franchising we provide everything that is needed from a website and branding, through to CQC registration support and marketing.

We have helped to start a number of organisations across the country and we are looking to grow our administration team to assist us in helping more people start a rewarding and profitable business.

Working hours will be 10am - 4pm, 3 Days Per Week (Flexible), Monday to Friday. A mixture of home and office working.

Responsibilities:

• Answering and directing calls as appropriate
• Email inbox management
• Assisting in the setup of new clients on internal systems
• Creation of documents for clients
• Qualifying inbound sales leads and passing to sales department (training provided)
• Where required setting appointments with existing clients and team diary management
• Replying to online support queries as appropriate
• Dealing with customer support queries by phone and/or passing to the right team member
• Performing research and creating reports as necessary
• Dealing with and organising inbound mail
• Creating and dealing with outbound mail communications (invoices, customer updates, welcome packs, brochures etc.)
• Fulfilling online orders for physical products as appropriate
• Printing documents in preparation for meetings

Requirements:

• A friendly personality and a fantastic telephone manner
• Customer service experience
• Excellent verbal and written communication skills
• Highly organised and good time management skills
• Excellent attention to detail
• A driven self-starter who is able to learn quickly
• Great IT skills, ability to create documents and use printing, photocopying and franking equipment
• Comfortable using a range of different IT software and able to learn quickly
• Fluent level of written and spoken English
• 2 + years’ experience in admin/customer service

What we offer:

• Competitive Salary and Bonus Structure
• Free Kindle & Unlimited Books
• Macbook, iPhone & Equipment
• Company Expense Card (Never be Out of Pocket)
• Regular Incentives & Bonus’
• Your Birthday Off & A Day Off for Christmas Shopping (In Addition to 100 Hours Paid Holiday)
• Hybrid Working (Office & Home)
• Central London Office

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